> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lekalao.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscribers

> Search, filter, change and act on the people of a list.

## The subscriber table

The **Subscribers** tab of a list. At the top, the filters by status with their counts (**Subscribed**, **Unconfirmed**, **Unsubscribed**, **All**), then the search by address or name, the filter by tag and the filter by segment.

Each row shows the address, the name, the tags, the status, the engagement score and the date they were added. The columns sort. Click a row to open the record.

### Acting on several at once

Tick some subscribers (or all of those in the current filter) to:

* **unsubscribe** them;
* **delete** them;
* **add a tag**;
* **remove a tag**.

## Add a subscriber by hand

**Add a subscriber** opens a panel: address, first name, last name, time zone, language, tags. On a double opt-in list, **Send the confirmation e-mail** is ticked by default; untick it only when the person has already agreed elsewhere, in writing.

<Warning>
  An address on the [suppression list](/contacts/suppression-list) cannot
  be added.
</Warning>

## A subscriber's record

On the left, who they are, their status, their engagement and their timeline (added, subscribed, unsubscribed, last read), then the actions. On the right, the fields you can change. The **Previous** and **Next** buttons walk through the list without going back to the table.

### The fields

| Field                 | Use                                                                                                                                          |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| E-mail address        | Unique within the list.                                                                                                                      |
| First name, last name | Usable in e-mails: `{{ subscriber.first_name }}`.                                                                                            |
| Time zone             | A campaign sent "at 9:00, local time" arrives at 9:00 in this zone. Empty: the list's own.                                                   |
| Language              | E-mails written in several languages arrive in this one. Empty: the list's own. See [Languages](/content/languages).                         |
| Tags                  | Add them by typing and pressing <kbd>Enter</kbd>.                                                                                            |
| Custom attributes     | Free name/value pairs: `city`, `birth_date`, `plan`… Usable in e-mails (`{{ subscriber.attributes.city }}`), in segments and in automations. |

### The actions

| Action                          | Effect                                                                            |
| ------------------------------- | --------------------------------------------------------------------------------- |
| **Confirm**                     | Moves an unconfirmed subscriber to "subscribed", as if they had clicked the link. |
| **Resend the confirmation**     | Sends the confirmation e-mail again.                                              |
| **Unsubscribe**                 | Takes them off the list, keeping the trace.                                       |
| **Subscribe again**             | Brings back someone who had unsubscribed. Only when they asked for it themselves. |
| **Block this address**          | Adds it to the team's suppression list: no more e-mail, on any list.              |
| **Open their preferences page** | Opens the page they see themselves.                                               |

If the person left, the record shows the **reason they gave** and any comment they wrote.

### What they may ask for

Two rights the GDPR gives them:

* **Download their data**: a file with their record, their tags, their attributes, the history of what was sent to them, opened and clicked, and their consent record.
* **Forget this person**: their address, their name and their attributes are erased; the open and click figures stay, attached to nobody. You may keep the address blocked so that a later import does not bring it back.

See [Privacy](/account/privacy).

## The engagement score

A number from 0 to 100 that says how much a person reads your e-mails: half of it comes from their opens, the other half from their clicks, over the last six months, and the whole thing fades as their last read moves further away. It is worked out again every night.

| Score        | Label    |
| ------------ | -------- |
| 60 and above | Engaged  |
| 25 to 59     | Lukewarm |
| under 25     | Cold     |

A subscriber who has not received enough e-mails yet shows "Not enough e-mails yet". Use engagement in a [segment](/contacts/segments) to reach the active readers, or to win the others back.