Suppression list - Lekalao

The suppression list blocks an address for the whole team, whatever the list. Nothing is sent to it (campaign, automation, confirmation), it cannot be added to a list, and an import does not bring it back. You reach it through Contacts → Suppression list; the button says how many addresses it holds.

How an address gets there

Reason	Where it comes from
Hard bounce	The provider reports that the address does not exist, or refuses it for good. See Provider feedback.
Spam complaint	The person clicked “This is spam” in their mailbox.
Added manually	By the team (the Block button, an action on a record), by importing a list, or because the person said they never signed up.

A hard bounce or a complaint also unsubscribes the person from every list they were on.

Block an address

At the top of the page: the address, an optional note (“Asked for by management”), Block.

Import and export

Import a list: paste addresses separated by line breaks, commas or semicolons, with one note for all of them. Handy for bringing over the blocklist of an older tool.
Export the list: a CSV file with the address, the reason, the note and the date.

Take an address off

The bin on a row unblocks the address. Only do it when the person asked you to: an address that hard-bounced will bounce again, and someone who complained will complain again.